Privacy Policy – Pool City

We, at Meravilla, take your privacy very seriously. That is why we will never give your personal information to anyone except as required by law or as is required to provide our services. End of story. This Privacy Policy explains how we use the information we collect from you. If you have any questions about our policy, please write to us at support@poolcity.in

INFORMATION TECHNOLOGY RULES, 2011

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing of Privacy Policy for access or usage of Poolcity website. Please note that our privacy policy is subject to change at any time with or without prior notice to you. To ensure you are aware of any changes, please review this policy periodically by visiting this page here.

By accessing the Website, you expressly consent to our use and disclosure of your information in accordance with this Privacy Policy. If you do not agree, you must not use or access our Website or app. This Privacy Policy is incorporated into and subject to the Terms of Use.

COLLECTION AND USE OF YOUR INFORMATION

This policy covers how Meravilla – Poolcity treats personal and/or business information that Meravilla – Poolcity collects and receives. When you use our services provided through our Website or mobile application, we collect and store your personal and/or business information which is provided by you to us from time to time. We collect such information to provide you a hassle-free, safe, efficient, smooth, and customized experience. This enables us to deliver services, options and features that meet your needs and to tailor our apps to make your experience safer and easier. We collect personal and/or business information from you that we consider necessary for achieving the purpose described earlier.

While browsing our apps, we do not require you to tell us who you are or reveal any personal demographics about yourself. Once you give us your personal and/or business information, you are not anonymous to us. To the extent possible, we indicate mandatory fields and optional fields. You are always given the option to not provide information by choosing not to use a service or feature on our apps. Through our web-based algorithm we may automatically track certain information about you based upon your behaviour such as browsing, etc., on our apps. We use this information to do internal research on our users’ demographics, interests, and behaviour to better understand, protect and serve our users and such information is subsequently compiled and analysed on an aggregated basis. This information may include, but not limited to, the web address or link or URL or internet location that you just came from, which URL you next go to, your computer browser information, and your IP address.

OUR COOKIE POLICY

A “cookie” is a small text file given ID tag that is stored on your computer’s browser directory or program data subfolders so that it can be later read back from that browser. Cookies aid browsers in a computer to remember information specific to a given user.

We use both permanent and temporary cookies on certain pages of the Website to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. Certain features that we offer are only available with use of a “cookie”. The cookies do not collect or attempt to collect or contain any of your personally identifiable information.

We use cookies to allow you to enter your password less frequently during a session and in other words extend your login session.

We use cookies to generate information that is targeted to your interests. Google may also use these cookies to display interest-based ads across their Display Network on our behalf. You can opt out of these ads by visiting Google’s advertising opt out page.

You are at liberty to decline our cookies. However, this may affect your ability to access certain features on our Website.

This policy does not apply to the practices of companies that Meravilla – Poolcity does not own or control or to people that Meravilla – Poolcity does not employ or manage. Additionally, companies acquired by Meravilla – Poolcity or affiliates related to Meravilla – Poolcity have their own, pre-existing privacy policies which may be viewed on respective web pages.

WHAT WE DO WITH YOUR PERSONAL CORRESPONDENCES

When you communicate with us by sending emails or letters or use other ways of communications, or if other users or third parties, send us correspondence about your activities or postings on the Website or mobile app, we may collect such information into a file specific to you.

We collect personally identifiable information (email address, name, phone number, etc.) from you when you set up an account with us. While you can browse some sections of our Website or mobile app without being a registered member, certain activities do require registration. We do use your contact information to communicate with you.

HOW WE USE YOUR DEMOGRAPHIC AND PROFILE DATA

We use your information to: resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.

To continually improve our product and service offerings, we collect and analyse demographic and profile data about our users’ activities on our website and mobile app.

At times we may occasionally ask you to complete optional online surveys, which you may fill or discard at your own discretion. These surveys may ask you for contact information and demographic information.

We identify and use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information.

HOW AND WHEN WE USE AND SHARE YOUR INFORMATION

We may disclose your information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose your information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

We may share your information with our other corporate entities and affiliates to help detect and prevent identity theft, fraud and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our services; and to facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity. Those entities and affiliates may not market to you because of such sharing unless you explicitly opt-in.

Should Meravilla – Poolcity be acquired by another business entity, or in the event of reorganization, amalgamation, restructuring of business, we may share or sell some or all your information with such business entity. When such transaction occurs, the other business entity or the new combined entity will be required to follow this privacy policy with respect to your information

LINKING TO OTHER WEBSITES

Our website may have now or in the future links to other websites which may collect personally identifiable information about you. Meravilla cannot be held liable in any way, form or fashion for the privacy practices or the content of those linked websites; your discretion is required.

HOW WE SECURE YOUR DATA

Your security is of paramount importance to us. Our Website and mobile app have stringent security measures in place to protect the loss, misuse, and alteration of data or information stored by us or under our control. Each time you change, update, modify or access your account information, we offer the use of a secure server. Using our fool proof and intelligent security policies, we protect the information that you provide us against any unauthorized access.

CHOICE/OPT-OUT

We provide users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us, although this is limited to only such non-essential communication. Critical information regarding your account including but may not limited to, profile changes, address change, transactional updates, payment receipt, etc. will be communicated to your email address or other means opted by you or deemed fit by Meravilla – Poolcity.

If you want to opt out from receiving non-essential communications from us, please visit Meravilla.

YOUR CONSENT TO COLLECTION AND USAGE OF INFORMATION

By accessing our Website, mobile and/ or by providing your information, you consent to the collection and use of the information you disclose on our Website / mobile app in accordance with this Privacy Policy, including but not limited to, your consent for sharing your information as per this privacy policy.

If we decide to change our privacy policy, we will post those changes on this page so that you are always kept abreast of what information we collect, how we use it, and under what circumstances we disclose it.

DISPUTE AND GRIEVANCES

In accordance with Information Technology Act 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:

Name: Sagar Chheda
Address: Corporate Office: Meravilla Solutions LLP, 106/107, 1st Floor, Kailash Commercial Complex, Gala Udyog, LBS Road, Vikhroli (W), Mumbai – 400 083
Phone: +919653117177

Email: support@poolcity.in
Time: Mon – Fri (10:00 AM– 05:30 PM)

FEEDBACK AND QUESTIONS

If you have questions or clarifications or dispute regarding this privacy statement, please direct such correspondence to the following e-mail address: support@poolcity.in